Service Technician
Lutrum Incorporated, an IT Consulting Company providing Managed Services in the Phoenix-Metro area, is currently looking to hire a well-rounded Service Technician.
Title: Service Technician
Level: Full-Time
Type: Hourly
Minimum Requirements:
- Associate’s/Technical Degree and/or 1 year IT experience
- 1 Technical Certification (or within 90 days)
- Eligible to work in the US
- Valid driver’s license and clean driving record
Report to: Service Manager
Department: Service Department
Responsibilities:
Primary
- Perform level 1 technical support for Lutrum clients.
- Diligently track and log all service time provided for Lutrum clients.
- Document in detail all changes and configurations made to client’s network.
- Answer incoming support calls and emails to Lutrum from clients.
- Log all non-billable time spent on employee timesheet.
- Provide clients with recommendations on upgrades to improve business processes.
- Place follow up calls to clients regarding alarms that may have been triggered by monitoring system.
Secondary
- Market Lutrum as an IT Managed Services company for organizations in SMB market.
- (Examples: wear polo shirts; pass out business cards, word-of-mouth, etc.)
- Attend training sessions to further understand the market and technology trends.
- Attend weekly company meetings.
- Provide clients with recommendations on upgrades to improve business processes.
